British passport · contact

Contact

This is a small independent site. Reports of a wrong rule, an out of date figure or a check that returns the wrong answer are the ones that get dealt with first.

By email

[email protected]

Every message is read. Replies are not always quick, and there is no support team behind the address, so please allow a few working days.

What is worth writing about

  • A rule that looks wrong. Tell us the country and, if you can, link the GOV.UK page that says otherwise.
  • A result that looks wrong. Include the destination and the two dates you entered, and what you expected to see. Please do not send a photograph of your passport or your passport number: the dates alone are enough to reproduce the problem.
  • An out of date fee or processing time. These change, and the pages here carry the date they were last checked.
  • Something broken. The page, the browser you were using, and what happened.
  • A question the site should answer but does not.
  • Privacy and data protection questions. Covered in the privacy policy, but ask if it does not answer yours.

What this site cannot do

This is an independent site with no connection to HM Passport Office, GOV.UK or any government body. It cannot apply for a passport on your behalf, check the progress of an application, cancel a lost passport, issue an emergency travel document, change your details, or tell a border official anything.

It also cannot give advice on your particular circumstances. The pages here explain how the published rules work in general. Whether a specific document will be accepted for a specific trip is a decision for your carrier and for the border authority of the country you are entering.

Where to go instead

For anything involving an actual passport application or an urgent problem, these are the official routes.

HM Passport Office also runs the Passport Adviceline on 0300 222 0000, or +44 (0)300 222 0000 from outside the UK, with a text relay number of 18001 0300 222 0000. It is open Monday to Friday 8am to 8pm, and 9am to 5:30pm at weekends and on UK bank holidays. There is a webchat and an online enquiry form as well, with a stated reply time of 72 hours for general advice.

Data protection requests

The site does not hold personal data about visitors on any server, because the checker runs entirely in your browser and nothing you enter is transmitted. If you want to make a request about data protection anyway, email the address above and it will be answered within 30 days, as the law requires. The privacy policy sets out what is and is not collected.

Before you write

Most questions about validity are already answered on the FAQ, and the guide covers how the rules fit together. If your question is whether your own passport works for a specific trip, the checker will answer it faster than an email can.